Buyers, negotiators, lenders, servicers — a short sale involves more parties than most homeowners expect. Here’s who’s who, and who’s in your corner.
Buyers, buyer’s negotiators, lenders, servicers — a short sale involves more parties than most homeowners expect, and it’s easy to lose track of who’s actually representing your interests throughout the process. Understanding who’s who helps set realistic expectations for how communication and negotiation will actually unfold.
Our entire team is involved in the negotiation on the homeowner’s behalf — there’s no part of the process our departments don’t help with. That means the same team collecting your documents is coordinating with the people negotiating your short sale price, deficiency waiver, and relocation terms, rather than handing you off between disconnected departments.
For homeowners who’ve dealt with a bank’s customer service before, this is often a welcome change: a single point of accountability instead of being passed between representatives who don’t have full context on your case. It’s one of the structural reasons our clients get weekly updates instead of having to chase down status themselves.
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